Privacy Policy & Terms
Effective Date: April 22, 2025
Website: thehelphandbookonline.com
Owned and Operated by: WISE WORKS, INC.
1. Overview
At The Help Handbook Online, your privacy and trust are important to us. This policy outlines how we collect, use, and protect your personal information. It also covers our cookie practices, refund and return policies, and donation handling.
2. Information We Collect
We may collect the following information:
- Personal details (e.g., name, email, shipping address, phone number)
- Donation amounts and transaction details
- Purchase history (book orders or digital content)
- Technical data (IP address, browser type, cookies)
- User-submitted data via contact forms or surveys
3. How We Use Your Information
We use the information to:
- Fulfill orders and process donations
- Send confirmation emails or shipping notifications
- Respond to customer inquiries
- Improve website experience and services
- Send occasional updates, offers, or newsletters (opt-in only)
4. Data Protection
We implement industry-standard security protocols to protect your personal data. Sensitive information (like payment details) is processed securely through third-party platforms such as PayPal, Stripe, or Square. We do not store full credit card information on our servers.
5. Cookies & Tracking Technologies
We use cookies to enhance your experience, including:
- Keeping items in your cart
- Analyzing site traffic and performance
- Remembering your preferences
By using our site, you consent to the use of cookies. You can disable them in your browser settings if desired.
6. Book Orders: Refunds & Returns
We want you to be satisfied with your purchase. Please review the following:
- Physical Book Orders:
- Returns accepted within 14 days of delivery if item is unused and in original condition.
- Buyer is responsible for return shipping costs unless the item was defective or incorrect.
- Email us at [support@thehelphandbookonline.com] for return authorization.
- Digital Products (if applicable):
- Due to the nature of downloadable items, all digital sales are final. No refunds unless the file is defective or inaccessible.
7. Donations Policy
WISE WORKS, INC. is a faith-based nonprofit initiative. Donations made through this website are:
- Voluntary and non-refundable, unless made in error (contact us within 3 days of the transaction).
- Used to fund community outreach, distribution of free copies, or other charitable efforts described on the site.
- Tax-deductible only if specified and compliant with IRS 501(c)(3) regulations (check eligibility or consult your tax advisor).
8. Third-Party Services
We may link to or integrate services such as:
- PayPal, Stripe, Square (for donations/purchases)
- Mailchimp or similar (for email marketing)
- Social media widgets (e.g., Facebook, YouTube)
These platforms have their own privacy policies. We recommend reviewing them.
9. Children’s Privacy
This site is not intended for users under the age of 13. We do not knowingly collect information from children. If we become aware of such data being submitted, we will delete it promptly.
10. Your Rights & Choices
You may:
- Request to view or delete your personal data
- Unsubscribe from emails
- Disable cookies in your browser
To make a request, contact us at [info@thehelphandbookonline.com].
11. Changes to This Policy
We may update this policy periodically. When we do, we will revise the “Effective Date” at the top of this page. Continued use of the site constitutes acceptance of the revised policy.
12. Contact Us
For questions or concerns about this Privacy Policy, refunds, or anything else:
WISE WORKS, INC.
Email: [info@thehelphandbookonline.com]
Mailing Address: P.O. Box 0771 | Westerville, OH 43086
13. Legal Disclaimers
No Warranties
The content and services provided on this website are offered “as is” and “as available” without warranties of any kind, either express or implied. WISE WORKS, INC. does not guarantee:
- The accuracy, reliability, or completeness of content;
- Uninterrupted or error-free operation of the website;
- That the website or its server is free of viruses or harmful components.
You use this website at your own risk.
Limitation of Liability
Under no circumstances shall WISE WORKS, INC., its directors, employees, agents, affiliates, or partners be liable for any:
- Direct, indirect, incidental, consequential, or punitive damages,
- Loss of profits, data, goodwill, or other intangible losses,
- Arising from or related to your use of this website, its services, or products.
This includes damages resulting from:
- Website errors or downtimes,
- Unauthorized access or alterations to your transmissions or data,
- Any third-party content or conduct.
Indemnification
You agree to indemnify and hold harmless WISE WORKS, INC. and its affiliates from any claims, liabilities, damages, or costs (including attorney fees) resulting from your violation of this policy or misuse of the site.
External Links Disclaimer
This website may contain links to third-party websites. These links are provided for convenience only and do not constitute endorsement. WISE WORKS, INC. is not responsible for:
- The privacy practices,
- Content,
- Accuracy,
- Or functionality of third-party sites.
Use those at your own discretion.
Compliance with Local Laws
Users are responsible for compliance with local laws applicable to them. This website is operated from the United States and follows U.S. regulations.
If you access this site from outside the U.S., you do so on your own initiative and are responsible for compliance with applicable local laws.